What happens if I develop symptoms of Covid-19 whilst staying with you?
Should you develop any symptoms of Covid-19 during your stay we request that you notify the Manager immediately.
The NICD Hotline is available to all staff and guests. In the event that anyone feels ill, the South African Department of Health advises first phoning the National Institute of Communicable Diseases (NICD) helpline rather than going straight to a medical facility.
The NICD hotline number is 080 002 9999
What if I have a new booking?
During these uncertain times, we understand that flexibility is important; all new reservations can now be amended or cancelled up to 48 hours prior to arrival.
What if I have an existing booking?
For bookings made directly with us–
If you were due to be staying with us during the period of the imposed lockdown stages and your accommodation does not fall under corporate travel, our team will be in contact with you to arrange an alternative stay date of your choice, subject to availability within a 12 month period of the hotel reopening.
To discuss this further please email firstname.lastname@example.org to get in touch with our General Manager, Jeanine Erasmus.
For bookings made through a third-party-
If you were due to be staying with us during the period of the imposed lockdown stages & your accommodation does not fall under corporate travel, we kindly ask you to please contact the provider you booked through, and amend your reservation directly with them.